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Service-level agreement - Wikipedia
A service-level agreement (SLA) is a commitment between a service provider and a client.Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of SLA is that the services should be provided to the customer as agreed upon in the contract.

Service Level Agreement and SLA Guide
The Service Level Agreement and SLA Guide - The SLA Toolkit is designed to make creation of an agreement far more straight forward

Service Level Agreements - Home | Microsoft Azure
Home page for Microsoft Azure service level agreements

SLA World
Purchase and Download: The SLA Toolkit provides a unique set of documents to jump start your service level agreements. Through use of the above elements you will not only have the means to produce a quality SLA in double quick time, but a valuable reference kit to help you manage and maintain service level agreement issues from a sound base of understanding in the future.

IAC : Service Level Agreements - icacentre.org.uk
Service Level Agreements. Service Level Agreements for the intercountry adoption assessment service is open to local authorities and Regional Adoption Agencies in England.

Articles on Establishing Service Level Agreements
Articles on how to establish service level agreements and avoid misunderstandings.

Excerpt from How to Establish Service Level Agreements
Table of Contents _____ Establishing Service Level Agreements © 2003 NAOMI KARTEN www.nkarten.com.

Service Level Agreement Features in Office 365 | Office ...
We provide financial backing to our commitment to achieve and maintain the service levels for each service. If we do not achieve and maintain the service levels for each service as described in the Service Level Agreement, then you might be eligible for a credit towards a portion of your monthly service fees.

Service-Level-Agreement – Wikipedia
Ein Service-Level-Agreement (SLA) bezeichnet eine Vereinbarung bzw. die Schnittstelle zwischen Auftraggeber und Dienstleister für wiederkehrende Dienstleistungen.Ziel ist es, die Kontrollmöglichkeiten für den Auftraggeber transparent zu machen, indem zugesicherte Leistungseigenschaften wie etwa Leistungsumfang, Reaktionszeit und Schnelligkeit der Bearbeitung genau beschrieben werden.

Define service level agreements (Dynamics 365 for Customer ...
Know how to define service level agreements in Dynamics 365 for Customer Service

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